Healthy Gaming

Responsible Gaming at cv995 — Keep the Fun, Leave the Problems

When gaming stops being fun and starts becoming a problem, it's important to take the right steps. cv995 is always here for you — from setting limits to connecting you with professional support.

Set Limits
Deposit & Time Limits
Self-Exclusion
When You Need a Break
24/7 Support
Always Here for You
Minor Protection
18+ Only

Why Does Responsible Gaming Matter?

Online gaming and betting are leisure activities — much like watching a movie or playing cricket. But like any form of entertainment, they're best enjoyed in moderation. cv995 believes responsible gaming isn't just a policy — it's a genuine expression of care for every one of our users.

Online gaming is growing fast in Bangladesh — and so is the risk of problem gambling. At cv995, we want you to have fun, but never at the cost of your life, family, or finances. That's why we've built a comprehensive responsible gaming framework.

Keep in mind: Gaming is entertainment, not a source of income. If you ever feel like it's getting out of hand, reaching out for help is always the right call.

Our Responsible Gaming Features

Tools cv995 Provides to Help You Stay in Control

Deposit Limit Setting

Set your own daily, weekly, or monthly deposit cap. Once a limit is set, it applies right away. To increase it, you'll need to wait 24 hours.

Session Time Control

Set a limit on how long you play in one sitting. Once that time is up, cv995 will automatically alert you and, if needed, end the session. Being mindful of time is the first step toward responsible gaming.

Cooling-Off Period

If you need a short break, activate a Cooling-Off Period — available from 24 hours up to 30 days. No gaming activity can be carried out from your account during this time.

Self-Exclusion

If you feel you need a long-term break, use the self-exclusion option. You can deactivate your account anywhere from 6 months to permanently. Making this decision takes real courage.

Gaming History & Analytics

View your complete gaming history — how long you've played and how much you've won or lost. Review your own habits and make informed decisions.

Minor Protection Measures

Cv995 strictly enforces an 18+ policy. Age verification is carried out at registration. Parental control tools are available to prevent underage family members from accessing the platform.

How to Set Up Your Protection Tools

Take control of your gaming limits in just a few simple steps

1
Log In to Your Account

Start by logging in to your cv995 account. Click the profile icon in the top right corner.

2
Open Settings

Go to the "Responsible Gaming" section under "Account Settings". All protection tools are available there.

3
Set Limits

Deposit limits, session time controls, or cooling-off periods — set boundaries that work for you.

4
Confirm

Once a limit is set, you'll receive a confirmation message. Verify it via SMS or email and it will come into effect.

Decreasing a limit takes effect immediately. Increasing one requires a 24–72 hour waiting period — this is intentional, and designed to protect you.

Signs of Problem Gaming

Seek help if you notice any of the following signs in yourself

Overspending your budget
Spending beyond your set budget on gaming and placing even more bets in an attempt to recover losses.
Losing track of time
Spending hours on gaming at the expense of time with family or time at work.
Stress & Anxiety
Feeling restless, irritable, or having trouble sleeping when not gaming.
Relationship strain
Hiding your gaming habits from family or friends, or seeing those relationships suffer as a result.
Borrowing to Game
Taking out loans, dipping into savings, or borrowing money from family to fund gaming.
Chasing Losses
An intense urge to play "just one more time" after a loss, and being unable to break free from that cycle.

Check Yourself

Answer these simple questions to get a sense of where your gaming habits stand

Question 1 / 4

Self-Exclusion Process

Self-exclusion is a feature where you choose to take a break from gaming for a set period of time. It's not a sign of weakness — it's one of the most powerful ways to stay in control.

Once Self-Exclusion is activated on cv995, no deposits, gaming activity, or promotional communications will be possible for the duration. It cannot be cancelled before the period ends.

Duration: 6 months, 1 year, 3 years, or permanent self-exclusion — your choice.
1
Contact Support

Request self-exclusion via live chat or email (support@cv995.app), or apply directly through your account settings.

2
Select Duration

Choose how long you'd like to self-exclude — 6 months, 1 year, 3 years, or permanently.

3
Identity Verification

Your identity will be verified for security purposes. This ensures the request is genuinely coming from you.

4
Effective Immediately

Self-Exclusion takes effect as soon as your request is confirmed. Reactivating your account before the set period ends is not possible.

Responsible Gaming Tips

Follow these tips to build healthier gaming habits

  • Set a fixed monthly gaming budget and never go beyond it.
  • Keep your entertainment budget separate — never use money meant for household expenses, savings, or debt repayment for gaming.
  • Avoid the temptation to chase your losses with bigger bets.
  • Use cv995's deposit limit tool to automatically manage your monthly gaming budget.
  • Don't treat gaming as a source of income — it's entertainment, and keeping that mindset is essential.
  • Decide in advance how long you'll game each day and set session limits accordingly.
  • Don't game late at night or sacrifice sleep to play.
  • Only game after you've taken care of work, studies, or family commitments.
  • Take short breaks every hour — get up, walk around, drink some water.
  • Take at least one complete day off from gaming each week.
  • Stay away from gaming when you're feeling angry, frustrated, or stressed.
  • Build a healthy mindset around losses — they're a normal part of the game.
  • Make time for other hobbies and activities outside of gaming.
  • Don't hesitate to seek professional mental health support when you need it.
  • Celebrate your wins, but resist the urge to keep betting just because of the excitement.
  • Be honest with your family about your gaming habits.
  • Always log out of your cv995 account on devices that children or minors have access to.
  • Take it seriously if a family member expresses concern about your gaming.
  • Keep your password and payment details out of reach of other family members.
  • Spend quality time with your family — don't let gaming eat into those moments.

FAQ

Responsible Gaming FAQ

No, activating self-exclusion keeps your balance safe. Whether you can withdraw funds during the exclusion period depends on your settings. Contact support for more details.

Lowering your deposit limit takes effect immediately. However, increasing it requires a cooling period of 24 to 72 hours. This is intentional — to help prevent impulsive overspending.

Self-exclusion can only be initiated by the account holder. However, in urgent situations, a family member may contact our support team. We handle every case with care and sensitivity.

For mental health support in Bangladesh, you can reach the National Mental Health Helpline (Kaan Pete Roi: 01779-554391) or contact the mental health department at your nearest government hospital. The cv995 support team can also point you in the right direction.

Date of birth is verified at registration, and government-issued ID is checked through the KYC process. If there is any suspicion that an account is being used by a minor, cv995 reserves the right to suspend it immediately.

A cooling-off period is a short-term break (24 hours to 30 days) that ends automatically once the duration is up. Self-exclusion is a longer-term measure (6 months to permanent) that cannot be reversed before it expires and comes with stricter restrictions.
Join cv995

Play Responsibly, Stay Happy

Gaming at cv995 isn't just about the thrill of winning — it's about a safe, responsible experience. Register today and make use of our protective tools.

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